tk55 Privacy Policy

This Privacy Policy ("Policy") describes the data practices of tk55 ("we", "us", "the Platform") in connection with the tk55 website and all associated services available to players in Bangladesh. We are committed to handling your personal information with transparency, care, and respect for your privacy rights.

This Policy should be read together with our Terms & Conditions, which are incorporated by reference. By registering an account or using any part of the tk55 platform, you acknowledge that you have read this Policy and agree to the data practices it describes. If you do not agree, please do not use the tk55 platform.

★Our Privacy Commitments

These six principles form the foundation of how tk55 handles personal data for every player on the platform.

1Information We Collect

tk55 collects personal data through various interactions with the platform. The categories of information we may collect include:

• Identity and contact data — including your full name, date of birth, email address, and mobile phone number provided at registration.
• Identity verification documents — national identification card, passport, or government-issued ID submitted to satisfy our KYC obligations.
• Financial and transactional data — deposit and withdrawal records, payment method details (such as your registered bKash or Nagad number), and account balance history.
• Gameplay and betting activity — game session logs, betting history, game preferences, bonus usage, and responsible gaming tool usage.
• Technical and device data — IP address, device type and model, operating system, browser type and version, and session timing data collected automatically when you access the platform.

We collect only the minimum data necessary to deliver the platform's services, meet our legal obligations, and protect the integrity of the gaming environment. We do not collect sensitive data categories such as racial or ethnic origin, religious beliefs, or health data, except where required by law (for example, where a player discloses a gambling-related health concern to our responsible gaming team).

2How We Use Your Information

tk55 uses the personal data it collects for the following purposes:

• Account creation, verification and management — to register your account, verify your identity, process KYC checks, and manage your ongoing relationship with tk55.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and supported Bangladeshi bank accounts, and to detect and prevent payment fraud.
• Game delivery and platform operation — to provide access to casino games, cricket betting, slots and crash games, to personalise your experience, and to administer bonuses and promotions.
• Legal and regulatory compliance — to fulfil our anti-money laundering (AML), counter-terrorist financing (CTF) and know-your-customer (KYC) obligations, and to respond to lawful requests from relevant authorities.
• Responsible gaming and player protection — to monitor gameplay patterns, apply deposit or loss limits requested by the player, administer self-exclusion and time-out periods, and identify players who may need support.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. We do not use your data for profiling based on sensitive personal characteristics. Where we use your data for direct marketing communications (for example, promotional emails about bonuses), you may opt out at any time by contacting [email protected].

3Legal Basis for Processing

tk55 processes your personal data on one or more of the following legal grounds:

• Contractual necessity — processing is required to fulfil the contract between you and tk55, including account registration, game access, payment processing, and customer support.
• Legal obligation — processing is necessary to comply with applicable laws and regulations, including AML, KYC and responsible gaming requirements.
• Legitimate interests — processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your privacy rights.
• Consent — where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4Sharing Your Information

tk55 does not sell, rent or trade your personal information. We may share your data with third parties only in the following limited circumstances:

• Payment processors and financial service providers — including bKash, Nagad, Rocket, Upay, Visa and Mastercard, and partner banks, to process your deposits and withdrawals securely.
• Game technology providers — including Evolution Gaming, Pragmatic Play, NetEnt, Ezugi and Microgaming, to the minimum extent necessary to deliver their games and validate game outcomes.
• Identity verification and fraud prevention partners — third-party KYC and AML compliance service providers who assist us in verifying player identities and detecting fraudulent activity.
• Law enforcement and regulatory authorities — where we are required by law, court order, or regulatory authority to disclose your information. In such cases we will disclose only the minimum information legally required.

All third parties with whom tk55 shares personal data are contractually required to process that data in accordance with applicable data protection standards, to use it only for the specific purpose for which it was shared, and to maintain appropriate technical and organisational security measures.

5Payment Data and Financial Information

When you make a deposit or request a withdrawal on tk55, your financial transaction data is transmitted directly to our payment processing partners over encrypted connections. tk55 does not store full card numbers, CVV codes, mobile banking PINs or full mobile wallet credentials on its own servers. We retain only the minimum reference data necessary to reconcile transactions and comply with financial record-keeping requirements.

tk55 will never ask you to share your mobile banking PIN, bKash or Nagad account password, or full card details via email, phone, or live chat. If you receive any communication claiming to be from tk55 and requesting such sensitive financial credentials, do not respond and contact our support team immediately at [email protected].

6Cookies and Tracking Technologies

tk55 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The types of cookies we use include:

• Essential cookies — strictly necessary for the platform to function, including session management, login state, security tokens and fraud prevention signals. These cannot be disabled without breaking the platform.
• Analytics cookies — used to understand how players navigate the site, which pages are most visited, and where technical errors occur, so we can improve the platform experience. These are used in aggregate and do not identify individual players.
• Preference cookies — used to remember your language preference, display settings and other personalisation choices so you do not need to reconfigure them on each visit.

You may configure or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tk55 platform. tk55 does not use third-party advertising or retargeting cookies.

7Data Retention

tk55 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations. The following general retention periods apply: account data and KYC documents are retained for a minimum of five years following account closure to meet AML and financial record-keeping requirements; transactional and gameplay records are retained for a minimum of five years; technical log data (IP addresses, session logs) is retained for up to twelve months unless required longer for fraud investigation purposes.

When personal data is no longer required, tk55 will securely delete or anonymise it in accordance with our internal data disposal procedures. Where data has been shared with third-party processors, we will instruct those processors to delete or anonymise the data in line with the same retention schedule. You may request earlier deletion of your personal data by contacting [email protected], subject to any overriding legal retention obligations.

8Data Security

tk55 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data in transit; access controls and role-based permissions limiting access to personal data to authorised personnel only; regular security assessments and vulnerability testing of the platform; secure, access-controlled server infrastructure; and staff training on data protection obligations and secure data handling practices.

While tk55 takes all reasonable steps to protect your personal data, no system of data transmission or storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, tk55 will take prompt action to contain the incident and will notify affected users as required by applicable standards. If you believe your account has been accessed without your authorisation, please contact us immediately at [email protected].

9Your Rights Over Your Data

Subject to applicable law, you have the following rights in relation to the personal data tk55 holds about you:

• Right of access — you may request a copy of the personal data tk55 holds about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge your request promptly and respond within a reasonable period. Please note that some rights are subject to legal limitations — for example, we may be unable to delete data that we are legally required to retain for AML or KYC purposes.

10Children's Privacy

The tk55 platform is strictly for adults aged 21 and above. We do not knowingly collect, store or process personal data from individuals under the age of 21. The platform's registration process includes an age declaration step, and we conduct age verification checks as part of our KYC procedures.

If tk55 discovers that personal data has been collected from an individual who was under 21 at the time of collection, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account with tk55, please contact us immediately at [email protected] so we can take appropriate action.

11Third-Party Links

The tk55 platform may from time to time contain references to or integrations with third-party services, including game providers and payment processors. These third parties operate their own privacy policies and data practices, which are independent of tk55. tk55 is not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of tk55. tk55 has no control over and assumes no responsibility for the content, privacy practices or data handling of any third-party service providers beyond the contractual obligations described in Section 4 of this Policy.

12Changes to This Privacy Policy

tk55 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page. Where a change materially affects your rights, we will endeavour to provide advance notice via your registered email address.

Your continued use of the tk55 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised practices. If you do not agree with any changes to this Policy, please discontinue use of the platform and contact [email protected] to request account closure.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way tk55 handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

When contacting us about a data rights request, please include your registered account username and a clear description of your request in your message. Do not include your password or full payment details in any support communication.